Our Story

Our Story

Pragmatica, LLC, headquartered in Gilbert, Arizona, is a leading provider of software solutions and services. The journey began in 2001 when the Maricopa County Integrated Criminal Justice Information System (ICJIS) collaborated with Pragmatica to develop an information portal aimed at supporting and enhancing the operations of law enforcement agencies in Arizona. This collaboration led to the creation of Pragmatica’s flagship product, the Justice Web Interface (JWI), a state-of-the-art web portal designed for law enforcement and criminal justice agencies.

JWI serves as a hub for communication, collaboration, and information sharing among state, local, federal, and tribal justice entities, offering a modern, user-friendly interface. Accessible securely through web browsers on both PCs and mobile devices, JWI provides an essential centralized platform that enables authorized users to exchange crucial data and information concerning individuals, vehicles, weapons, incidents, and other pertinent justice and public safety data. Today, JWI is trusted and utilized by hundreds of agencies worldwide.

Building on the success of its collaboration in Maricopa County, Pragmatica has continued to innovate and develop additional solutions to support the broader field of justice and public safety. These endeavors have been made possible through partnerships with key organizations and agencies such as the Arizona Department of Public Safety, the Arizona Criminal Justice Commission, the Arizona Administrative Office of the Courts , ICJIS, Nlets (the International Justice and Public Safety Network), and the Bureau of Justice Statistics (BJS).

Our primary objective is to consistently surpass our clients’ expectations by offering exceptional customer service, unmatched flexibility, and exceptional value. Our dedicated team members are committed to ensuring that clients receive the most effective and professional service 24/7. We take pride in providing what we like to call “white-glove” service and are readily available whenever needed. Furthermore, we provide comprehensive training and offer online Open Houses twice a week, providing our users with flexible options for refresher training, Q&A sessions, and practice. Over the past 20+ years, we have gained invaluable insights from every agency we’ve engaged with, enriching our collective knowledge base. We’ve had the privilege of working closely with courts, law enforcement, probation and parole, the FBI, county attorneys, researchers, tribal justice practitioners, and many others. This collaborative experience has contributed to our wealth of wisdom as we continue to develop systems tailored to support our clients’ unique needs.

Since our establishment in 2001, Pragmatica has consistently demonstrated its ability to successfully navigate all phases of the software development life-cycle, including rigorous quality assurance. Our projects have ranged from developing complete applications to providing on-the-spot troubleshooting in unfamiliar environments and applications. Our project team comprises seasoned professionals with deep subject matter expertise across various justice and public safety domains.